station-tabs-tabtitle"> Refund & Return Policy

🔁 Returns & Refund Policy

General Return Conditions:

Fire pits that have been used (i.e., have held a fire) are not eligible for a refund.
Gas components are non-refundable once installed or used.
Custom orders (including modified or powder-coated pieces) are non-refundable.

Return Process:

To initiate a return, contact us with your order number and return request details.
We will provide you with return instructions.
Items must be returned prepaid and in their original packaging.

Refund Policy:

Refunds are issued after inspection by the manufacturer.
Shipping charges are non-refundable and will be deducted from the refund total.

Contact Info for Returns:

Shipping Policy

Worldwide Shipping:

We ship to most addresses globally.
Some products may be restricted or unavailable for international shipping.

International Orders (Including Canada & Mexico):

For orders shipping outside the continental U.S., including Canada and Mexico, please contact us before placing your order.
- Email: info@outdoorfirehaven.com
- Phone: 857-465-6176

Shipping Costs:

Shipping costs are weight-based and rounded up to the next full pound.
Shipping may appear as “free” at checkout—this is partially covered by Fire Pit Art®.
In rare cases, if additional freight charges apply, we’ll contact you prior to shipping.

Delivery Estimates:

Estimated delivery dates are provided based on:
- Product availability
- Your selected shipping method

Fire Pit Art® Warranties

🔥 Carbon Steel Fire Pits

🔥 Stainless Steel Fire Pits

Warranty applies to the original purchaser only.

Not Covered by Warranty:

To File a Claim:

Email: info@outdoorfirehaven.com
Include photos of the defect
Proof of purchase (sales receipt) is required
If approved, product may be repaired or replaced at Fire Pit Art’s discretion

🔥 Burner Warranty (HPC Fire Inspired)

🔥 AWEIS Warranty (Electronic Ignition Systems)
Covers Fire by Design’s AWEIS, SUBEIS, Vulcan Modules, and Automated Tiki Torches

🔥 Artisan Spark Guard Warranty

Screen Material: 60-day warranty against failure
Frame Structure: 10-year warranty (with proof of purchase)
Only compatible with Fire Pit Art® fire pits
- No returns accepted if used with other brands
Return shipping must be prepaid